When a new client chooses to work with me, I am presented with a new challenge. Whether they are friends, family or complete strangers, I have a goal to earn their total trust and loyalty. I know I have a level of trust and loyalty with friends and family, but when they are first-time home buyers, it really takes time for them to let go of their fear. Fear is the first barrier I concentrate on.
My day-to-day activity isn’t just about showing homes. It’s about building relationships. When I’ve reached the point where clients can have heart-to-heart talks with me, I know I have earned their trust. Breaking through that ground is extremely important to me. Once I’ve earned their trust, I have to work even harder to keep it. In my practice, I cannot move forward comfortably if I feel a client is second-guessing their decisions.
I pay attention to people. I listen carefully. Over the years, I’ve learned that it’s more than the words that are being said… it’s the expressions. It’s the body language. It’s the connection people have. When I commit my time to clients, whether they are single, married or with a partner, I pay close attention to the connection they have with each other and with the homes they walk through. When a buyer finally makes a connection with ME, I know we are only steps away from making dreams come true.